Shipping policy

At Mellow Fit Studio JP, we are committed to delivering your wellness and lifestyle products safely, quickly, and reliably.

1. Processing Time

• Orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Methods & Delivery Time

• Standard Shipping: 5–10 business days (within Japan)

• Express Shipping: 2–4 business days (within Japan)

• International Shipping: 7–21 business days (depending on destination)

• Delivery times are estimated and may vary due to weather, customs, or carrier delays.

3. Shipping Charges

• Shipping fees are calculated at checkout based on your location, shipping method, and order weight.

• Free shipping may be offered for orders above a certain amount (check our promotions).

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.

• You can use this number to track your shipment until it reaches your doorstep.

5. Address Accuracy

• Customers are responsible for providing a correct and complete shipping address.

• Mellow Fit Studio JP is not responsible for delays or lost shipments caused by incorrect or incomplete addresses.

6. Lost or Damaged Items

• If your order is lost or arrives damaged, please contact our support team within 7 days of delivery.

• We will work with the carrier to resolve the issue and, if eligible, provide a replacement or refund.

7. International Orders

• Customs duties, taxes, or import fees may apply depending on the destination country.

• Customers are responsible for any additional charges imposed by their country’s customs office.